Things to Know

The Fine Print from A – Z

  • Parking fees included
  • Check-in from 15h - 21h / Check-out till 11h
  • Late check out (departure after 11h) may be possible on request and for a fee (€ 10 per hour).
  • All overnight stays are subject to local tax. Currently EUR 2,90 per person & per night, children EUR 1,20 per child & per night.
  • NEW: Local City Tax for Business Traveller 2,90€ per person & night
  • From one or more nights, you receive the KONUS Guest Card for the free use of regional buses and trains (2nd class)
  • The listed prices include the current value-added tax.
  • Days off: Sunday till tuesday
  • Arrival days: wednesday till saturday.
  • Wi-Fi (free of charge) - upon availability –
  • Additional days are possible with any package, the price depends on the rate of that day.
  • On weekends/holidays, special conditions or surcharges may apply. Min stay 2 nights at weekends.
  • We kindly ask that you pay for our convenient packages by bank transfer, by simply entering the reservation number in the payment description, or by cash or EC/Maestro Card VISA & Mastercard at check out.
  • Accepted credit cards Visa / MasterCard and Maestro  - we do not accept Amex & Diners
  • You are welcome to transfer your deposit to the following bank account: Sparkasse Hochschwarzwald DE27680510040004598702 (please note that any abroad-transfer charges are at your expense!)
  • It is not possible to cash out or exchange unused services of packages.
  • You will find a bathrobe in your room. Please note that one bathrobe is provided free of charge per stay. If you would like an exchange, it is possible for a fee of EUR 4,50.
  • Towels for the sauna, you will get at the reception.
  • Terry slippers are available at the hotel reception for a fee of EUR 1.50.
  • There is no fee for cancellations made up to 24 hours prior to date of arrival. In the case of a cancellation less than 24 hours prior to arrival or a no-show, 70% of the total cost of the accommodation or package will be charged, or in the case of an early departure 100% of the total amount will be charged. End of the year (Silvester) is 14 days before arrival free of charge, shorter 70% of the rate.
  • We reserve your room until 18:00. We ask you to notify the hotel in case of a later arrival. If up until 18:00 we still have not heard from you, we reserve the right to rent out the room if necessary, or to charge you for no-show/a fee to rent out the rooms again.