Things to Know

The Fine Print from A – Z

  • Parking fees € 1 per car / day - parking subject to availability
  • All overnight stays are subject to local tax. Currently EUR 2,70 per person & per night, children EUR 1,00 per child & per night.
  • From one or more nights, you receive the KONUS Guest Card for the free use of regional buses and trains (2nd class)
  • The listed prices include the current value-added tax.
  • Arrival / departure on any day - subject to availability.
  • Wi-Fi (free of charge) - upon availability –
  • Additional days are possible with any package, the price depends on the rate of that day.
  • On weekends/holidays, special conditions or surcharges may apply. Min stay 2 nights at weekends.
  • We kindly ask that you pay for our convenient packages by bank transfer, by simply entering the reservation number in the payment description, or by cash or EC/Maestro Card at check out.
  • We would like to point out that payment with credit cards (Visa / MasterCard) incurs a fee of EUR 5 (at your expense) - we do not accept Amex.
  • You are welcome to transfer your deposit to the following bank account: Volksbank Freiburg eG IBAN DE83680900000028928009 BIC GENODE61FR1 (please note that any abroad-transfer charges are at your expense!)
  • It is not possible to cash out or exchange unused services of packages.
  • In the hotel: In your room, there will be one bathing bag "Badita" (per adult), with 2 towels and a bathrobe, which is available for your visit in the wellness area. Please note that one bathrobe is provided free of charge per stay. If you would like an exchange, it is possible for a fee of EUR 4,50. Towels are changed daily upon request. Children receive only towels, no bathrobes.
  • Terry slippers are available at the hotel reception for a fee of EUR 1.50.
  • Each room has a minibar. In the hotel, you will receive one bottle of still water free of charge per full-paying guest upon arrival, additional drinks at a charge are available upon request.
  • There is no fee for cancellations made up to 14 days prior to date of arrival. In the case of a cancellation less than 14 days prior to arrival or a no-show, 70% of the total cost of the accommodation or package will be charged, or in the case of an early departure 100% of the total amount will be charged.
  • We reserve your room until 18:00. We ask you to notify the hotel in case of a later arrival. If up until 18:00 we still have not heard from you, we reserve the right to rent out the room if necessary, or to charge you for no-show/a fee to rent out the rooms again.
  • Check-in from 15h / Check-out by 11h
  • Late check out (departure after 11h) may be possible on request and for a fee (€ 10 per hour).