Things to Know

The Fine Print from A – Z

  • Parking fees included
  • Check-in from 15h - 19h / Check-out till 11h
  • Late check out (departure after 11h) may be possible on request and for a fee (€ 10 per hour).
  • All overnight stays are subject to local tax. Currently EUR 2,70 per person & per night, children EUR 1,00 per child & per night (2023: EUR 2,90 & EUR 1,20).
  • From one or more nights, you receive the KONUS Guest Card for the free use of regional buses and trains (2nd class)
  • The listed prices include the current value-added tax.
  • Arrival / departure on any day - subject to availability.
  • Wi-Fi (free of charge) - upon availability –
  • Additional days are possible with any package, the price depends on the rate of that day.
  • On weekends/holidays, special conditions or surcharges may apply. Min stay 2 nights at weekends.
  • We kindly ask that you pay for our convenient packages by bank transfer, by simply entering the reservation number in the payment description, or by cash or EC/Maestro Card VISA & Mastercard at check out.
  • Accepted credit cards Visa / MasterCard and Maestro  - we do not accept Amex & Diners
  • You are welcome to transfer your deposit to the following bank account: Sparkasse Hochschwarzwald DE27680510040004598702 (please note that any abroad-transfer charges are at your expense!)
  • It is not possible to cash out or exchange unused services of packages.
  • In the hotel: In your room, there will be one bathing bag "Badita" (per adult), with1 towel and a bathrobe, which is available for your visit in the wellness area. Please note that one bathrobe is provided free of charge per stay. If you would like an exchange, it is possible for a fee of EUR 4,50. Towels are changed daily upon request. Children receive only towels, no bathrobes.
  • Terry slippers are available at the hotel reception for a fee of EUR 1.50.
  • There is no fee for cancellations made up to 24 hours prior to date of arrival. In the case of a cancellation less than 24 hours prior to arrival or a no-show, 70% of the total cost of the accommodation or package will be charged, or in the case of an early departure 100% of the total amount will be charged. End of the year (Silvester) is 14 days before arrival free of charge, shorter 70% of the rate.
  • We reserve your room until 18:00. We ask you to notify the hotel in case of a later arrival. If up until 18:00 we still have not heard from you, we reserve the right to rent out the room if necessary, or to charge you for no-show/a fee to rent out the rooms again.